Question 1

予約したのに、何もメールが届きません！

Accepted Answer

ご予約されると、まず「ご予約が確定されました」または「Booking confirmed」という自動返信メールが必ずお客様のメールアドレスに届きます。

もし、この自動返信メールが届いていない場合は、今一度下記内容をご確認くださいませ。

・予約時に記入したメールアドレスはお間違いないでしょうか？
・ドメイン拒否設定の見直し
・迷惑メールフォルダーに入っていないか

以上、ご確認をお願い致します。

尚、ご不明点、ご質問等のお問い合わせについてはホームページのチャット機能よりお願い致します。

Question 2

Can I pay by credit card?

Accepted Answer

The payment method when you come to the salon is either "cash payment" or "credit card payment". The card company differs depending on each store, so please see below. 
 
 Omotesando store accepts various credit card companies, PayPay and electronic money.

The Sendagaya store can only be used by various credit card companies.

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 For paid products such as business trip massage (prepayment) and coupon tickets, 
 Via each online payment system company of "PayPal", "Stripe" and "AliPay" 
 You can pay safely.

Question 3

What is "MENBERS"?

Accepted Answer

When you newly register, you can check the reservation status. 
 Also, for the second and subsequent reservations, you can easily make a reservation from the history without filling out the form. 
 ​ 
 ​ * Reservations are possible without new registration.

Question 4

Can I book multiple menus at the same time?

Accepted Answer

On the WEB reservation system, only one can be selected from the menu. 
 For example, if you wish to make a reservation for a combination of "facial course" and "body massage course", we offer a set course, but for other combinations, as usual, only one menu is available. Please make a reservation and specify in the remarks column that you would like to change the menu contents. We will return and correct the reservation details here.

Question 5

Is it possible to extend the course during the procedure?

Accepted Answer

It is possible without the next reservation. Please give a voice during the procedure.

Question 6

Do you ever meet other customers?

Accepted Answer

This salon is a completely private room. 
 We place great importance on privacy, and one staff member will be in charge of everything from entering the store to returning. Please be assured that we will not meet any other customers.

Question 7

I would like to go by car. Is there a parking lot?

Accepted Answer

There are many coin parking lots within a 1-minute walk, so please use them. 
 If you contact us in advance, we will guide you to the cheapest coin parking.

Question 8

How do you get a massage?

Accepted Answer

Paper trunks for men are available for body oil massage only.* In the case of oil massage, you will not be able to see naked because the draping is used to cover the entire body with a large bath towel, but if you wear paper shorts, you will not be able to perform the treatment on the buttocks, so basically We recommend that men be treated naked. 
 
 Facial massage can be performed with clothes on.

Question 9

I don't like the scent of aroma oil.

Accepted Answer

If you let us know in advance, you can treat with only base oil. (Unscented)

Question 10

Is it possible to make a reservation outside of hours such as in the morning?

Accepted Answer

We will accept as much as possible if you consult us in advance and the schedule matches.

Question 11

出張と個室スタッフを入れ替えて予約できますか？

Accepted Answer

「千駄ヶ谷店」「赤坂店」「出張サービス」は、それぞれの専属スタッフとして固定されておりますので、例えば、出張スタッフを千駄ヶ谷店で予約したりすることはできません。

SHAMBALLA

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